Unable to send emails after changing outgoing server.
We switched email providers from integra to emailsrvr and since Integra discontinued our service I cannot send emails through Thunderbird. I get an error message that says: An error occurred while sending mail. The mail server responded: 5.7.1 <administrator@cslreno.org>: Sender address rejected: Access denied.
Please check the message recipient "info@cslreno.org" and try again.
We switched email providers from integra to emailsrvr and since Integra discontinued our service I cannot send emails through Thunderbird. I get an error message that says: An error occurred while sending mail. The mail server responded:
5.7.1 <administrator@cslreno.org>: Sender address rejected: Access denied.
Please check the message recipient "info@cslreno.org" and try again.
Tất cả các câu trả lời (8)
That error message suggests that the SMTP server you are using won't accept email messages with a from: address that is related to some other domain.
Have you set your account to use the emailsrvr smtp server?
I have set my account to use the emailsrvr smtp server
Did you remove the old SMTP server info?
I removed the old SMTP server info. I changed to secure.emailsrvr.com and still cannot send.
Go to the Help Menu. Click Troubleshooting Information. Then Copy to Clipboard. Come back here and paste that into a reply window.
Application Basics
Name: Thunderbird Version: 52.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20170428151619 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) secure.emailsrvr.com:995, SSL, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account13:
INCOMING: account13, , (pop3) pop.emailsrvr.com:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: , secure.emailsrvr.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-84fbdc10-36eb-49d4-a02c-208a42161104 (11/3/2016)
Extensions
Lightning, 5.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.1.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Maiandra GD
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 22a1a6f8-e230-42cb-a3ea-4c21173a72d
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1493308622
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: CutePDF Writer
Part 2 of the Troubleshoot Info
print.printer_CutePDF_Writer.print_bgcolor: false
print.printer_CutePDF_Writer.print_bgimages: false
print.printer_CutePDF_Writer.print_colorspace:
print.printer_CutePDF_Writer.print_command:
print.printer_CutePDF_Writer.print_downloadfonts: false
print.printer_CutePDF_Writer.print_duplex: 63104
print.printer_CutePDF_Writer.print_edge_bottom: 0
print.printer_CutePDF_Writer.print_edge_left: 0
print.printer_CutePDF_Writer.print_edge_right: 0
print.printer_CutePDF_Writer.print_edge_top: 0
print.printer_CutePDF_Writer.print_evenpages: true
print.printer_CutePDF_Writer.print_footercenter:
print.printer_CutePDF_Writer.print_footerleft: &PT
print.printer_CutePDF_Writer.print_footerright: &D
print.printer_CutePDF_Writer.print_headercenter:
print.printer_CutePDF_Writer.print_headerleft: &T
print.printer_CutePDF_Writer.print_headerright: &U
print.printer_CutePDF_Writer.print_in_color: true
print.printer_CutePDF_Writer.print_margin_bottom: 0.5
print.printer_CutePDF_Writer.print_margin_left: 0.5
print.printer_CutePDF_Writer.print_margin_right: 0.5
print.printer_CutePDF_Writer.print_margin_top: 0.5
print.printer_CutePDF_Writer.print_oddpages: true
print.printer_CutePDF_Writer.print_orientation: 0
print.printer_CutePDF_Writer.print_page_delay: 50
print.printer_CutePDF_Writer.print_pagedelay: 500
print.printer_CutePDF_Writer.print_paper_data: 1
print.printer_CutePDF_Writer.print_paper_height: 11.00
print.printer_CutePDF_Writer.print_paper_name:
print.printer_CutePDF_Writer.print_paper_size_type: 0
print.printer_CutePDF_Writer.print_paper_size_unit: 0
print.printer_CutePDF_Writer.print_paper_width: 8.50
print.printer_CutePDF_Writer.print_plex_name:
print.printer_CutePDF_Writer.print_resolution: 271104
print.printer_CutePDF_Writer.print_resolution_name:
print.printer_CutePDF_Writer.print_reversed: false
print.printer_CutePDF_Writer.print_scaling: 1.00
print.printer_CutePDF_Writer.print_shrink_to_fit: false
print.printer_CutePDF_Writer.print_to_file: false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_bgcolor: false
print.printer_Foxit_Reader_PDF_Printer.print_bgimages: false
print.printer_Foxit_Reader_PDF_Printer.print_duplex: 63104
print.printer_Foxit_Reader_PDF_Printer.print_edge_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_edge_top: 0
print.printer_Foxit_Reader_PDF_Printer.print_evenpages: true
print.printer_Foxit_Reader_PDF_Printer.print_footercenter:
print.printer_Foxit_Reader_PDF_Printer.print_footerleft: &PT
print.printer_Foxit_Reader_PDF_Printer.print_footerright: &D
print.printer_Foxit_Reader_PDF_Printer.print_headercenter:
print.printer_Foxit_Reader_PDF_Printer.print_headerleft: &T
print.printer_Foxit_Reader_PDF_Printer.print_headerright: &U
print.printer_Foxit_Reader_PDF_Printer.print_in_color: true
print.printer_Foxit_Reader_PDF_Printer.print_margin_bottom: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_left: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_right: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_margin_top: 0.5
print.printer_Foxit_Reader_PDF_Printer.print_oddpages: true
print.printer_Foxit_Reader_PDF_Printer.print_orientation: 0
print.printer_Foxit_Reader_PDF_Printer.print_page_delay: 50
print.printer_Foxit_Reader_PDF_Printer.print_paper_data: 1
print.printer_Foxit_Reader_PDF_Printer.print_paper_height: 11.00
print.printer_Foxit_Reader_PDF_Printer.print_paper_name:
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_type: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_size_unit: 0
print.printer_Foxit_Reader_PDF_Printer.print_paper_width: 8.50
print.printer_Foxit_Reader_PDF_Printer.print_resolution: 271104
print.printer_Foxit_Reader_PDF_Printer.print_reversed: false
print.printer_Foxit_Reader_PDF_Printer.print_scaling: 1.00
print.printer_Foxit_Reader_PDF_Printer.print_shrink_to_fit: false
print.printer_Foxit_Reader_PDF_Printer.print_to_file: false
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_bottom: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_left: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_right: 0
print.printer_Foxit_Reader_PDF_Printer.print_unwriteable_margin_top: 0
print.printer_Generic_50C-1_Series_PS.print_bgcolor: false
print.printer_Generic_50C-1_Series_PS.print_bgimages: false
print.printer_Generic_50C-1_Series_PS.print_colorspace:
print.printer_Generic_50C-1_Series_PS.print_command:
print.printer_Generic_50C-1_Series_PS.print_downloadfonts: false
print.printer_Generic_50C-1_Seri
Nothing jumps out there. Maybe someone else will see something.
FYI:Next time do not worry about all the printer info. We mainly just want to see server settings.
I do see that you have several addresses on this same server. Do you have an SMTP setting for each one with the corresponding usernames?