X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Chủ đề này đã đóng và được lưu lại. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Youtube gone silent

Được đăng

I can no longer hear sound from Youtube videos. Vimeo.com still makes sound. So does Chrome on Youtube and media playback from my local sound files. I have tried restarting my computer and also restarting Firefox without add-ons. These did not help. The Youtube sound meter (in the bottom of videos) is set to max.

I can no longer hear sound from Youtube videos. Vimeo.com still makes sound. So does Chrome on Youtube and media playback from my local sound files. I have tried restarting my computer and also restarting Firefox without add-ons. These did not help. The Youtube sound meter (in the bottom of videos) is set to max.

Giải pháp được chọn

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

Đọc câu trả lời này trong ngữ cảnh 3

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 25.0 r0

Ứng dụng

  • Firefox 53.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

Tiện ích mở rộng

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Auto Reload 1.21 (autoreload@yz.com)
  • Ghostery 7.1.3.1 (firefox@ghostery.com)
  • LastPass 3.3.4 (support@lastpass.com)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Owl - For comfortable reading 1.3.2 (@owl-comfortable-reading-addon)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Stylish 2.0.7 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Tab Tree 1.4.9 (TabsTree@traxium)
  • uBlock Origin 1.12.1 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Black Youtube Theme 5.6.1-signed ({2c93446d-612b-416d-9af0-b7355797b611}) (không hoạt động)
  • Grammarly for Firefox 8.760.816 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: NVIDIA GeForce GT 730
  • adapterDescription2:
  • adapterDeviceID: 0x1287
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 730b19da
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 2-9-2017
  • driverDate2:
  • driverVersion: 21.21.13.7866
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Multi-process mode is not enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng
Youtube currently uses the HTML5 player. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
cor-el
  • Top 10 Contributor
  • Moderator
17472 giải pháp 157915 câu trả lời
Được đăng

Giải pháp được chọn

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies" Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button# or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

The 3-bar icon in my toolbar for Mozilla, does not have a Mozilla option. My sound went off Youtube in the middle of a video made by a friend. It works in Edge, but I do not like using that.

I did hours of searches trying to find a simple solution. It is not happening. I like FF, and don't want to change.

I have deleted cookies, checked no add-ons, etc. There was one time playing it I got the message that FF was disconnected from YouTube, but I was geting the picture.

I am stalled and frustrated. Thank you for any help or suggestions.

I am 74, but kinda know my way around the computer, but not a geek.

Could it be there is a simpler solution out there?

Thanks so much.

The 3-bar icon in my toolbar for Mozilla, does not have a Mozilla option. My sound went off Youtube in the middle of a video made by a friend. It works in Edge, but I do not like using that. I did hours of searches trying to find a simple solution. It is not happening. I like FF, and don't want to change. I have deleted cookies, checked no add-ons, etc. There was one time playing it I got the message that FF was disconnected from YouTube, but I was geting the picture. I am stalled and frustrated. Thank you for any help or suggestions. I am 74, but kinda know my way around the computer, but not a geek. Could it be there is a simpler solution out there? Thanks so much.

Được chỉnh sửa bởi adriarobi vào

FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.

Người tạo câu hỏi

FredMcD said

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the Undo link to its right.

I posted the question, and my problem is solved, so why shouldn't I mark it so?

''FredMcD [[#answer-972290|said]]'' <blockquote> A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. </blockquote> I posted the question, and my problem is solved, so why shouldn't I mark it so?
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng

Ohh. You did not indicate the problem was solved.

Ohh. You did not indicate the problem was solved.
Happy112 561 giải pháp 5694 câu trả lời
Được đăng

FredMcD said

Ohh. You did not indicate the problem was solved.

How come I don't see a   'Chosen Solution'  mark anywhere   ?

''FredMcD [[#answer-972398|said]]'' <blockquote> Ohh. You did not indicate the problem was solved. </blockquote> How come I don't see a &nbsp; 'Chosen Solution'&nbsp; mark anywhere &nbsp; ?

Người tạo câu hỏi

Now I have chosen a sokutioon :)

Now I have chosen a sokutioon :)
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

I am sorry. I never meant to say it was solved. It is not. I do not see anyplace "to the right" to undo that.

Thank you.

I am sorry. I never meant to say it was solved. It is not. I do not see anyplace "to the right" to undo that. Thank you.

Người tạo câu hỏi

adriarobi said

I am sorry. I never meant to say it was solved. It is not. I do not see anyplace "to the right" to undo that. Thank you.

But if I'm the original poster, is it not me who gets to define when the question is solved? If others have similar issues, they will have to create their own questions?

''adriarobi [[#answer-972629|said]]'' <blockquote> I am sorry. I never meant to say it was solved. It is not. I do not see anyplace "to the right" to undo that. Thank you. </blockquote> But if I'm the original poster, is it not me who gets to define when the question is solved? If others have similar issues, they will have to create their own questions?
Happy112 561 giải pháp 5694 câu trả lời
Được đăng

loldrup said

But if I'm the original poster, is it not me who gets to define when the question is solved? If others have similar issues, they will have to create their own questions?

Absolutely, loldrup   ! It was your problem,   so you get to decide whether is should be marked   'Chosen Solution'   or not. And if somebody with a similar problem is not satisfied with the answer that solved the problem for you :   they can start their own thread.

''loldrup [[#answer-972632|said]]'' <blockquote> But if I'm the original poster, is it not me who gets to define when the question is solved? If others have similar issues, they will have to create their own questions? </blockquote> Absolutely, loldrup &nbsp; ! It was '' your'' problem, &nbsp; so you get to decide whether is should be marked &nbsp; 'Chosen Solution' &nbsp; or not. And if somebody with a similar problem is ''not'' satisfied with the answer that solved the problem for you : &nbsp; they can start their own thread.
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

I am just confused on this site. I am sorry.

I am just confused on this site. I am sorry.
Happy112 561 giải pháp 5694 câu trả lời
Được đăng

Câu trả lời hữu ích

adriarobi said

I am just confused on this site. I am sorry.

Aww, totally understandable you being confused,  don't worry about it   ! And definately no need to say you're sorry, you hear   !!!

You know what : If you have any more questions :   just go ahead and start a new thread   -   post your own question, okay   ? And :   smile   !

''adriarobi [[#answer-972971|said]]'' <blockquote> I am just confused on this site. I am sorry. </blockquote> Aww, totally understandable you being confused,&nbsp; don't worry about it &nbsp; ! And definately no need to say you're sorry, you hear &nbsp; !!! You know what : If you have any more questions : &nbsp; just go ahead and start a new thread &nbsp; - &nbsp; post your own question, okay &nbsp; ? And : &nbsp; smile &nbsp; !
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

Thank you! I will take your advice :)

Thank you! I will take your advice :)

Người tạo câu hỏi

adriarobi said

I am just confused on this site. I am sorry.

Here's the link for asking your own question: https://support.mozilla.org/en-US/questions/new

''adriarobi [[#answer-972971|said]]'' <blockquote> I am just confused on this site. I am sorry. </blockquote> Here's the link for asking your own question: https://support.mozilla.org/en-US/questions/new
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

thanks :)

thanks :)
oohansel 1 giải pháp 9 câu trả lời
Được đăng

Windows key + R at same time Run window pops up, type in services.msc Scroll to: Windows Audio (not Endpoint Builder) Properties > Right Click Stop it Start it Refresh site

Windows key + R at same time Run window pops up, type in services.msc Scroll to: Windows Audio (not Endpoint Builder) Properties > Right Click Stop it Start it Refresh site
adriarobi 0 giải pháp 20 câu trả lời
Được đăng

My sound is working now.

Feel stupid, but when I went back into YouTube, I noticed in the taskbar at the bottom of the picture, the sound Icon had a slash through it. I clicked that, and the sound was back on.

I kept expecting a complicated fix, and did not eve notice that till about two days ago.

Thanks every one who offered help. This is a great site.

My sound is working now. Feel stupid, but when I went back into YouTube, I noticed in the taskbar at the bottom of the picture, the sound Icon had a slash through it. I clicked that, and the sound was back on. I kept expecting a complicated fix, and did not eve notice that till about two days ago. Thanks every one who offered help. This is a great site.

Được chỉnh sửa bởi adriarobi vào

oohansel 1 giải pháp 9 câu trả lời
Được đăng

Try This:

Windows key + R at same time Run window pops up, type in services.msc Scroll to: Windows Audio (not Endpoint Builder) Properties > Right Click Stop Click Start Refresh site

Try This: Windows key + R at same time Run window pops up, type in services.msc Scroll to: Windows Audio (not Endpoint Builder) Properties > Right Click Stop Click Start Refresh site
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng

adriarobi said

My sound is working now. Thanks every one.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

''adriarobi [[#answer-979570|said]]'' <blockquote> My sound is working now. Thanks every one. </blockquote> Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.