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A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the situation.

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A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the version number or status when rechecking plugins. Adobe's check site and the Flash control panel confirms 16.0.0.305 is installed. Any solutions to this?

A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the version number or status when rechecking plugins. Adobe's check site and the Flash control panel confirms 16.0.0.305 is installed. Any solutions to this?

Giải pháp được chọn

I noticed in the information included in the about:plugins page under Shockwave Flash, the Path: line was showing-

<Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_287.dll,C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll>

The .dll file for outdated version 287 was still there and listed first before the current version 305. I deleted the version 287 .dll and on restarting Firefox and checking the plug-ins again the problem appears to have been solved. Regards - Spindrift

Đọc câu trả lời này trong ngữ cảnh 4

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Content Blocker Extension
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • MetaStream 3 Plugin r4
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Online Banking Extension
  • NPWLPG
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • Virtual Keyboard

Ứng dụng

  • Firefox 36.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • URL hỗ trợ: http://support.mozilla.com/1/firefox/36.0/WINNT/en-GB/eu/

Tiện ích mở rộng

  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Dangerous Websites Blocker 4.5.3.8 (content_blocker_6418E0D362104DADA084DC312DFA8ABC@kaspersky.com)
  • Safe Money 4.5.3.8 (online_banking_69A4E213815F42BD863D889007201D82@kaspersky.com)
  • Virtual Keyboard 4.5.3.8 (virtual_keyboard_294FF26A1D5B455495946778FDE7CEDB@kaspersky.com)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2: NVIDIA GeForce GT 640M
  • adapterDeviceID: 0x0166
  • adapterDeviceID2: 0x0fd2
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterSubsysID: 00000000
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 3600 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-9-2013
  • driverDate2: 11-10-2013
  • driverVersion: 10.18.10.3304
  • driverVersion2: 9.18.13.2768
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Có
  • Có thể tiếp cận: Không
guigs 1072 giải pháp 11697 câu trả lời
Được đăng

Câu trả lời hữu ích

Spindrift, For further investigation is this on the plugin check page? For reference:

If so, please clear the cache and cookies to request a fresh page to detect changes. If the version in about:plugins is up to date Firefox has recognized it.

If Firefox does not recognize the update, remove the plugin from the about:extensions page and restart the browser. (A reinstall of Flash may also be necessary)

Spindrift, For further investigation is this on the plugin check page? For reference: *[https://www.mozilla.org/en-US/plugincheck/] If so, please clear the cache and cookies to request a fresh page to detect changes. If the version in about:plugins is up to date Firefox has recognized it. If Firefox does not recognize the update, remove the plugin from the about:extensions page and restart the browser. (A reinstall of Flash may also be necessary)

Người tạo câu hỏi

Thanks for your comeback... Although I can get the about:plugins page up, when I try about:extensions I get the 'The address isn't valid' page so I can't remove the plugin. Any thoughts? Spindrift

Thanks for your comeback... Although I can get the about:plugins page up, when I try about:extensions I get the 'The address isn't valid' page so I can't remove the plugin. Any thoughts? Spindrift

Giải pháp được chọn

I noticed in the information included in the about:plugins page under Shockwave Flash, the Path: line was showing-

<Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_287.dll,C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll>

The .dll file for outdated version 287 was still there and listed first before the current version 305. I deleted the version 287 .dll and on restarting Firefox and checking the plug-ins again the problem appears to have been solved. Regards - Spindrift

I noticed in the information included in the about:plugins page under Shockwave Flash, the Path: line was showing- <Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_287.dll,C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll> The .dll file for outdated version 287 was still there and listed first before the current version 305. I deleted the version 287 .dll and on restarting Firefox and checking the plug-ins again the problem appears to have been solved. Regards - Spindrift