Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes

  • 2 trả lời
  • 1 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

tuỳ chọn khác

Firefox crashes randomly at my colleagues computer. Sometimes it crashes twice a day, some day not.

These are are the latest ID's:

bp-8add68a6-84c6-4525-ae55-e7f402140804 bp-3138775c-9563-4b58-9f86-d48342140804 bp-502985a2-81a6-41cb-8402-923392140730

Someone knows why it's crashing?

Thanks in advance!

-Irvan

Firefox crashes randomly at my colleagues computer. Sometimes it crashes twice a day, some day not. These are are the latest ID's: bp-8add68a6-84c6-4525-ae55-e7f402140804 bp-3138775c-9563-4b58-9f86-d48342140804 bp-502985a2-81a6-41cb-8402-923392140730 Someone knows why it's crashing? Thanks in advance! -Irvan

Tất cả các câu trả lời (2)

tuỳ chọn khác

hello irvanoz, these crashes appear to be happening when the system is low on available memory. from the crash report itself it's not clear what causes the high RAM usage though.

one thing that is troubling in the crash report though is the presence of two files that hook into firefox ({f9d2f209-1697-4837-85f2-d88e4c9f7c81}.dll & wisenwizardBAApp.dll), which are probably malicious. please try to run a full scan of the system with multiple security tools recommended at Troubleshoot Firefox issues caused by malware.

tuỳ chọn khác

You can also try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.