Following up an issue
The answers you give may not be correct, or the user may have some follow up questions for you. In either case, it's useful to both you and the user that your conversation continues. You are subscribed to threads by default, meaning that you will get e-mail notifications whenever someone replies. You may also find the list of threads you posted in useful.
Chosen solution
Once their question has been solved, the user can choose which answer actually helped them to solve their problem by choosing an answer as a solution. If you believe that your answer has solved their problem, you can ask the OP to mark your answer as a solution since they probably are not aware that they can do that. This can also be done by a forum moderator.
Complete Forum Support Guidelines
Are you interested in supporting Firefox (and other Mozilla's products) users by answering support questions? Please follow these guidelines that will help explain how we do things:
- Mozilla Support rules and guidelines - Make sure to read the rules and guidelines first
- Support forum - Find support questions — Learn how to find support questions
- Support forum - Find support answers — Learn how to find answers to support questions
- Support forum - Post replies — Learn how to post replies to support questions
- Support forum - How to escalate — Learn how to escalate an issue
- Support forum - How to follow up — Learn how to follow up on an issue (You're here!)
- Support forum - Offtopic and duplicate questions - What to do with offtopic and duplicate questions?
- To see more guidelines on Support Forum contribution, click here.
