Firefox crashed and lost my window
I was, admittedly, perhaps doing a bit much on my ram at the time. but i didn't expect this. i didn't expect it at all.
screen went black a moment, firefox crashed. I figured it was fine! it crashes sometimes. it always restores my tab. the little bug report was there! willing and ready to restore my session for me. i let it restart fox.
i get the firefox sesion restore tab. but i already am filled with dread and upset. because i can see, in my peripherals, the blue button to restore session, is already greyed out. checking the little drop-down that shows you your session- [expletive]. empty.
God. what the [expletive]. I- what the [expletive]. it's a stupid thing to cry over, im sure. But some, most, of those tabs were YEARS old, from when i moved. and i've been having a hard time thinking about my old home lately. and now i've lost another bit of home. Some of those tabs may not even be in my [expletive] history anymore; i have a weird cut off of my oldest history in the history window, library window, thingy, where i can tell history was wiped, but i never wipe my history. i have no clue why this wipe even happened! Other then pushing it on my pc a bit much, but it's not been the first time i haven't paid attention; and it's restored before! what the [expletive]. Deeply upsetting. i've tried, even, to restore things myself; i have a 'upgrade.jsonlz4' file, few months old, but enough to have most of my tabs if it were stored inside; tried to rename it one of the recovery files, 'recovery.jsonlz4' and 'recovery.baklz4', then both, but doesn't work to get my windows back. This is awful.
Modified by Paul
All Replies (3)
Hi
I am going to edit your question for language as we try to keep things family friendly around here.
I am sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-2d7e7f2d-d3c3-4c5c-97fd-e743c0251009 bp-dcc56524-72d7-4fe1-b105-204470251009 bp-f623743e-38f2-4d5b-8724-fe0090251009 bp-594f97c4-9e02-4817-8e4d-a16ce0251009 bp-354f6959-25b4-411c-9555-db94f0251009
i had to submit these all today. i don't entirely understand why im giving all five? I only had the one crash, though the wording of 'crashing' implies ya may think i had multiple crashes. had the one, and entirely lost my window, with all my tabs.
edit: meant to add; the top one there is probably the one that happened and lost my window. i know i usually have firefox opened for a while, but that time i'd only had it opened a 'short' bit, for me short. two hours sound about right.
Modified by NonconsentualAccount
NonconsentualAccount said
i get the firefox sesion restore tab. but i already am filled with dread and upset. because i can see, in my peripherals, the blue button to restore session, is already greyed out. checking the little drop-down that shows you your session- [expletive]. empty. ... i've tried, even, to restore things myself; i have a 'upgrade.jsonlz4' file, few months old, but enough to have most of my tabs if it were stored inside; tried to rename it one of the recovery files, 'recovery.jsonlz4' and 'recovery.baklz4', then both, but doesn't work to get my windows back. This is awful.
That sounds like a pretty bad crash. Did you keep backup copies of the files you renamed? Typically those would be:
- recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session)
- recovery.baklz4: a backup copy of recovery.jsonlz4
- previous.jsonlz4: the windows and tabs in your last Firefox session
- upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update
These compressed files are a pain to view, so I created a tool on my website to list out their contents. If you want to try that, you can drag and drop it onto the large box on the following page, then click the "Scrounge URLs" button:
- https://www.jeffersonscher.com/ffu/scrounger.html -or-
- https://jscher2000.github.io/Firefox-File-Utilities/scrounger.html
If you don't get a list within 15 seconds, that probably means the script is caught in a loop. You may need to close the tab to avoid a tab crash and then try again in a new tab.
If you get a useful list, use the "Save List" button to archive it as a web page of clickable links for future reference, in case no other approach is successful.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.