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Will not load the webpage.

  • 4 majibu
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  • Last reply by luneaurj

luneaurj
luneaurj
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It will not load the web page. It doesn't give an error message or say it timed out. The circle on the tab will spin for a little while then just stop, and nothing comes up. I'm uninstalled it, then re-installed it and still giving me this problem. I've checked for updates and I'm running the latest version.

It will not load the web page. It doesn't give an error message or say it timed out. The circle on the tab will spin for a little while then just stop, and nothing comes up. I'm uninstalled it, then re-installed it and still giving me this problem. I've checked for updates and I'm running the latest version.

Chosen solution

I turned my firewall off on my Norton Internet Security and Firefox works again. I turned the firewall back on and it still works, go figure.

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All Replies (4)

finitarry
finitarry
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I had that kind of problem once when my prefs.js file in the Firefox profile got damaged. You might check prefs.js by loading it into a text editor to make sure that the lines look normal. If there is a line that terminates abruptly in the middle of a word, or otherwise looks strange, try removing it.

FredMcD
FredMcD
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Is this on one web site, several, many?

Can you post the links to those sites? No Personal Information Please.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

luneaurj
luneaurj Mwenye swali
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Suluhisho teule

I turned my firewall off on my Norton Internet Security and Firefox works again. I turned the firewall back on and it still works, go figure.