Hi Michelle,

could you please describe in more detail what exactly happens when you try to link or synchronize your accounts? Do you mean signing in to your Firefox Account, or are you referring to connecting Firefox with a Microsoft login?

It will help us understand whether this is a Firefox Sync issue or something related to Microsoft account authentication. Once we know that, we can suggest the right troubleshooting steps.

This response pertains to a matter of the data collector vs contributor. Details are classified as private, although pertainent in our current federal operation of a progressive universal government affair.