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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Both Mozilla products, Thunderbird and Firefox, spontaneously disappeared from my computer.

Wayne Mery replied
ernie13

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

Ndryshuar nga Wayne Mery

Krejt Përgjigjet (5)

Hi.

It's difficult to assess.

What computer OS versions , other apps, are you synced with another machine, etc.

So when you say disappeared, clearly not completely else how would Firefox know to request a re-install. Your browsing habits, it's pretty endless unless someone has a similar experience

Thank you Amoun. I am on Windows 10,and the machine is only synchedwith my 'phone. As you say, the fact that it asked to be reinstalled is a good sign, BUT Thunderbird completely disappeared fom the desktop last week. It was present on the disk, but smething was missing, as a simple copy did not solved the problem. I had to restore from backup.

Let us know if it happens again with version 153.

Thank you Wayne, how do I know which version I am on?

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