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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Apparently my profile was synched with another account?

  • 5 përgjigje
  • 0 e kanë hasur këtë problem
  • 38 parje
  • Përgjigjja më e re nga hf_alexander

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I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.
Foto të bashkëngjitura ekrani

Ndryshuar nga hf_alexander

Zgjidhje e zgjedhur

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (5)

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Edit: So annoyed right now, that I am to stupid to use this help section the way it is intended....

Ndryshuar nga hf_alexander

E dobishme?

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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

E dobishme?

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Paul said

Hi, Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one). Please submit a new ticket from this page so our support agent can assist you further.

Thank you!

E dobishme?

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No problem, happy to help.

E dobishme?

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Zgjidhja e Zgjedhur

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

Ndryshuar nga hf_alexander

E dobishme?

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