Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është mbyllur dhe arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Firefox get white screen

  • 4 përgjigje
  • 3 e kanë hasur këtë problem
  • 352 parje
  • Përgjigjja më e re nga casper rues
  • E zgjidhur

Sincelotti47
Sincelotti47

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Zgjidhje e zgjedhur

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

Lexojeni këtë përgjigje brenda kontekstit 👍 2

Krejt Përgjigjet (4)

sider
sider

1940630798 说
When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Same problem. The issue started from ver 129.0. When the video in Bilibili ended, the website froze. I manually turned off all extensions and themes, but it didn't work. However, I enabled troubleshooting mode and the website worked fine.

Test url: https://www.bilibili.com/video/BV1bw4m1a7ZJ/

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Thank you for that crash log. Looking at it, there appears to be a problem with a AMD driver installed on your computer. As a first step I recommend that you make sure that this is completely up to date.

sider
sider

Zgjidhja e Zgjedhur

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

casper rues
casper rues

sider said
I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

It sounds like turning off "Automatically enable hardware acceleration" worked for someone else, likely due to an issue with AMD graphics drivers. You might want to give this a try and see if it resolves your white screen problem too. If it helps, it could be a graphics driver compatibility issue.