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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Why doesnen't LIFELOCK work with Firefox

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Wesley Branton

retired_doug
retired_doug

I open a tab for lifelock.com, go to login to my account, enter my correct username and correct password, click login - system responds either "please refresh browser and try again" or "response taking too long try again later", none of which work.

Within a few seconds, I open microsoft explorer, get to lifelock, login, OK.

What's up?

DougW

I open a tab for lifelock.com, go to login to my account, enter my correct username and correct password, click login - system responds either "please refresh browser and try again" or "response taking too long try again later", none of which work. Within a few seconds, I open microsoft explorer, get to lifelock, login, OK. What's up? DougW

Krejt Përgjigjet (1)

Wesley Branton
Wesley Branton

This issue is likely caused by an extension that you have installed on Firefox. uBlock Origin, Norton Identity Safe and other similar extensions are known to cause issues with logins on certain websites because they are designed to block certain content.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.