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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
Arkivuar

login failed enter new password

Thunderbird Diagnostikim
Adavid replied 8 vjetë më parë
Adavid
Adavid

A few days ago, I found I was able to receive emails but unable to send using Thunderbird version 52.5. I was prompted that “Login to server smtp.globalnet.co.uk failed” and was invited to enter new password which I did and used password manager to remember the password as requested. Each time I do this I am returned to the enter new password message. At the time I was dashing to an appointment and intended to investigate later. However, on my return and trying once more to send and following the same messages I was able to send mails and have done until today when I was faced with the same situation. I made attempts to send and receiving the same messages then gave up. A short while passed after which I tried again and Eureka the mail sent, subsequent attempts have met with the failure messages. To my knowledge I haven’t made any alterations to settings. I hope someone is able to offer me an answer as to why the issue is caused and how I may prevent more occasions . I have added a screenshot which may help. David

A few days ago, I found I was able to receive emails but unable to send using Thunderbird version 52.5. I was prompted that “Login to server smtp.globalnet.co.uk failed” and was invited to enter new password which I did and used password manager to remember the password as requested. Each time I do this I am returned to the enter new password message. At the time I was dashing to an appointment and intended to investigate later. However, on my return and trying once more to send and following the same messages I was able to send mails and have done until today when I was faced with the same situation. I made attempts to send and receiving the same messages then gave up. A short while passed after which I tried again and Eureka the mail sent, subsequent attempts have met with the failure messages. To my knowledge I haven’t made any alterations to settings. I hope someone is able to offer me an answer as to why the issue is caused and how I may prevent more occasions . I have added a screenshot which may help. David
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Krejt Përgjigjet (5)

Adavid
Adavid I zoti i pyetjes

Thank you for your prompt reply. I did as you suggested deleted the one password, I entered the password when requested but the message didn't send. I checked password again and nothing had been saved. David

Adavid
Adavid I zoti i pyetjes

thank you once again I have today managed to send some emails. I have passed on your comments to PlusNet who are investigating and will report back. David

Adavid
Adavid I zoti i pyetjes

Update I have successfully sent a number of emails. My ISP has promised to report their findings following their investigations. I await with baited breath. Thank you for your help It is very much appreciated. David

Adavid
Adavid I zoti i pyetjes

My ISP has spent some time with me both online chat and a remote session where we tried various setting changes, sadly all to no avail using TB. I am always able to send mails via webmail, Outlook and via a new Gmail account which I have installed, however there are still occasions where TB refuses to send mail for me. I don't know where to look next.

Adavid
Adavid I zoti i pyetjes

I am still suffering the problem and have had quite a few conversations with my ISP who are adamant that Thunderbird is the cause. I have to say that I do not agree with them. Having used TB without trouble for a number of years and wish to prove them wrong. Can you suggest anything which could help me. I now use gmail to send as you advised. It is so frustrating that my two long time email facilities suddenly became incompatible I am grateful for all your help Regards David