Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google Maps will not load in 18.0.1

  • 1 reply
  • 8 have this problem
  • 16 views
  • Last reply by cor-el

visualju
visualju
more options

Hi Mozilla,

I recently updated to Firefox 18.0.1 on my Macbook Pro, and I have noticed a few issues;

1) Google Maps won't function, I can load up a map, but is stays with a 'Loading...' and then 'Still loading... Slow? Use the troubleshooting guide or basic HTML.' message. I have performed the steps provided in troubleshooting to no avail

2) Problem viewing thumbnail videos on the right hand side bar of YouTube. Usually I am able to see the video thumbnails, but I have noticed it now does not show an image at all

Hi Mozilla, I recently updated to Firefox 18.0.1 on my Macbook Pro, and I have noticed a few issues; 1) Google Maps won't function, I can load up a map, but is stays with a 'Loading...' and then 'Still loading... Slow? Use the troubleshooting guide or basic HTML.' message. I have performed the steps provided in troubleshooting to no avail 2) Problem viewing thumbnail videos on the right hand side bar of YouTube. Usually I am able to see the video thumbnails, but I have noticed it now does not show an image at all

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin