Emojis not working in WhatsApp Web in Firefox since a recent Firefox update

Hi Shona,

I cannot reproduce this on Firefox 151.0.4. We just released 151.0.4 recently. Would you please update and see if it might help?

Unfortunately not. I'm now on v152.0 and it's the same

Thanks Shona, this is now tracked as bugzilla.mozilla.org/2045263 which is supposedly the same issue — Meta was notified.

Thanks - any idea if we're likely to get a resolution? I was prompted for another Firefox update today but post that, it's still happening

Oh it's not believed at this moment to be influenced by the browser really, there's something in the website code missing and it might be served either based on the user timeline or their session history etc. — you might have some success if you try signing in using a Private Window, to perhaps try with a clean slate for the site, but generally this might be something they'd need to fix (they have been contacted with the technical details already) 🤞

I was directed to this post as a possible similar issue to what I posted last night. Difference is I am running Firefox 154.00 and an Apple laptop. I also just a blank black area where I can select an emoji on Facebook I just can' see them.

I personally believe it is Firefox issue. I opened Facebook using two other different browsers and had no issues seeing the emojis.

Try clearing WhatsApp Web's cache/cookies for web.whatsapp.com in Firefox and reloading — this is usually a rendering glitch after a Firefox or WhatsApp update. If that doesn't help, try disabling hardware acceleration in Firefox Settings > General > Performance, since blank/white popup panels are often a GPU rendering issue.

The investigation into the site rendering is captured in the linked bug earlier.

It would help to understand if the same happens in Private Window (where the site doesn't have earlier data stored), and/or also when restarting into Troubleshoot Mode from Help menu (where any addon interaction is eliminated from the equation). Thanks!

The investigation into the site rendering is captured in the linked bug earlier. It would help to understand if the same happens in Private Window (where the site doesn't have earlier data stored), and/or also when restarting into Troubleshoot Mode from Help menu (where any addon interaction is eliminated from the equation). Thanks!

Private window does not change anything in relation to this issue.