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Could not connect to the reCAPTCHA service

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  • Last reply by Denys

Curtis
Curtis
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When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my Entergy account on 08/22/2025 to pay one of our power bills. This was accomplished with out issue. When I went to log in to my Entergy account on 08/29/2025. The User name and password screen cleared correctly. The next step was for a 2ed step verification with a 6 digit code sent to my cell phone. This did not work at all. I tried several times after restarting my phone , computer, phone and computer with the same result.

When I have attempted to log in to my MyPoints and my Entergy electricity account to pay my bill. I can not log in after the previous update. I was able to log in to my Entergy account on 08/22/2025 to pay one of our power bills. This was accomplished with out issue. When I went to log in to my Entergy account on 08/29/2025. The User name and password screen cleared correctly. The next step was for a 2ed step verification with a 6 digit code sent to my cell phone. This did not work at all. I tried several times after restarting my phone , computer, phone and computer with the same result.

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Denys
Denys
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Hello,

Could you please clarify, what you mean by "this did not work at all"? Have you received the code? Have you experienced issues with inputting it?

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