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Can't do online banking, site keeps asking to pick browser. Downloaded firefox everytime

  • 1 reply
  • 1 has this problem
  • 136 views
  • Last reply by FredMcD
  • Archived

texas4ever
texas4ever

I use Kaspersky for my internet security. I choose the 'Safe Money' option for many other sites...but cannot connect sign on with my bank. Because the page always comes up asking for me to choose a browser. I down load and update the firefox site. This does nothing except giving me multiple firefox updates! What is happening and how can I stop having this issue pop up? The other sites on 'Safe Money' are not banking sites, but still need security. Do I have to change browsers? I can be reached at [email removed from public]

Thank you for any help in this matter

I use Kaspersky for my internet security. I choose the 'Safe Money' option for many other sites...but cannot connect sign on with my bank. Because the page always comes up asking for me to choose a browser. I down load and update the firefox site. This does nothing except giving me multiple firefox updates! What is happening and how can I stop having this issue pop up? The other sites on 'Safe Money' are not banking sites, but still need security. Do I have to change browsers? I can be reached at [email removed from public] Thank you for any help in this matter

Modified by James

All Replies (1)

FredMcD
FredMcD

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

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