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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

Rick1325
Rick1325
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Support,

Firefox has continually crashed on opening beginning 2/24/15. This is an ongoing problem. I would like to export the bookmarks, then do a clean install and import them to the new version. I have included the current crash report details below.

AvailablePageFile: 8602554368 AvailablePhysicalMemory: 2755059712 AvailableVirtualMemory: 4069441536 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 46858240 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1424966192 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1424875903 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 229 StartupTime: 1424966191 SystemMemoryUsePercentage: 56 Throttleable: 1 TotalPageFile: 12565159936 TotalPhysicalMemory: 6283530240 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0

Please contact me with any suggestions you have to resolve this issue.

Thank you, Rick Lambrecht

[admin note: I've removed the email address for privacy reasons - please don't post your personal email addresses in the forums - thanks!]

Support, Firefox has continually crashed on opening beginning 2/24/15. This is an ongoing problem. I would like to export the bookmarks, then do a clean install and import them to the new version. I have included the current crash report details below. AvailablePageFile: 8602554368 AvailablePhysicalMemory: 2755059712 AvailableVirtualMemory: 4069441536 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 46858240 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1424966192 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1424875903 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 229 StartupTime: 1424966191 SystemMemoryUsePercentage: 56 Throttleable: 1 TotalPageFile: 12565159936 TotalPhysicalMemory: 6283530240 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0 Please contact me with any suggestions you have to resolve this issue. Thank you, Rick Lambrecht [admin note: I've removed the email address for privacy reasons - please don't post your personal email addresses in the forums - thanks!]

Modified by vesper

All Replies (2)

Michael Verdi
Michael Verdi
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Refreshing Firefox will accomplish this. It's much easier and quicker if you can do it. To try, hold down the shift key and launch Firefox. You should hopefully get a dialog offering you the option to "Start in Safe Mode" or "Refresh Firefox". Selecting Refresh Firefox will create a new profile and migrate your data over.

Learn more about refreshing Firefox.

cor-el
cor-el
  • Moderator
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See: