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I have problems signing in

  • 5 replies
  • 1 has this problem
  • 65 views
  • Last reply by cor-el

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Ok I know I f*cked up... I'm stuck on the two step verification thing, I lost my authentication app data and the recovery code too. Now is there a way out of this or am I doomed forever?

Ok I know I f*cked up... I'm stuck on the two step verification thing, I lost my authentication app data and the recovery code too. Now is there a way out of this or am I doomed forever?

All Replies (5)

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Where are we talking about here?

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Is this about Sync?

If you aren't able to access the account then you might not be able to fix this easily.

Any luck here with a possible password reset?

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I tried it. It somehow worked. Then I had to disable the authentication thing right? The red button "disable" is disabled itself. It doesn't seem to work. I then tried to change the authentication code and it did show me some long random code. I copied it like a normal fonctionning human would do and paste it in the code text bar where you should when you're logging in, and it's not working. You answer was helpful but it's like when you open a locked door and you found another one behind it. Thanks anyways

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Try to reset the Firefox Sync password to see if that gives access to the account.