When I try to print I receive "windows canot access the specified device, path, or file etc. etc. etc.
Firefox runs perfectly for everything except that when I try to print a crossword puzzle I receive the statement: "windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." However, I can easily print the item using "Explorer." I went to Microsoft support and received their canned response with several methods of solving the problem. Each of their solutions say to "right-click the file or folder and select "properties." When the item is right-clicked "properties" is not one of the responses. Please advise.
Chosen solution
Try to reset the print prefs.
- https://support.mozilla.org/en-US/kb/how-print-website
- http://kb.mozillazine.org/Problems_printing_web_pages
You can check for sandbox security related issues.
You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.
- security.sandbox.content.level = 1
- close and restart Firefox to make the change effective.
If '1' still doesn't have effect then try '0' to disable the sandbox.
If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.
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The System Details list shows some printing related extensions.
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
I attempted to follow the instructions but got nowhere. My problem remains basically the same as originally stated. Thanks for your help.
Please Refresh but do this 1st:
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.
Chosen Solution
Try to reset the print prefs.
- https://support.mozilla.org/en-US/kb/how-print-website
- http://kb.mozillazine.org/Problems_printing_web_pages
You can check for sandbox security related issues.
You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.
- security.sandbox.content.level = 1
- close and restart Firefox to make the change effective.
If '1' still doesn't have effect then try '0' to disable the sandbox.
If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.
Many thanks for sticking with me on this perplexing problem. Because I am a novice it took me a while to finally figure out my way around the fix. After going to "about:config" and resetting the preference "print_printer" all is now working just fine. I appreciate the time you devoted to sticking with me on this problem. Merry Christmas and a very Happy New Year.
Thanks you for your response. Problem solved by solutions provided by you and Cor-el.