have downloaded another new version, 52.3, it opens when i click icon but no firefox page appears on the screen. why?
this started happening a few months back, but thought downloading a new version would fix the problem, alas no. as i say, the program seems to start when i click on it, but no firefox page appears on the screen. i used thunderbird and that is working fine problem applies only to firefox page.
All Replies (3)
https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf file.
Close Firefox. Open your file browser to this hidden location:
- Mac: *~/Library/Application Support/Firefox/Profiles
- Linux: *~/.mozilla/firefox/Profiles
- Windows: %AppData%\Mozilla\Firefox\Profiles
- *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
Search for the above files. Then rename or delete them. Restart Firefox.
Note that the OP is on Windows XP:
- C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\<profile>\
"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox