Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 50 on Win7 refuses to open local files AND links from Eudora e-mails

  • 2 replies
  • 1 has this problem
  • 31 views
  • Last reply by Kaelkitty

Kaelkitty
Kaelkitty
more options

Hello, When I click on a link from any email and also when I double click on any html file on my desktop or anywhere else in my computer, absolutely nothing happens. This started when I upgraded to ff50. There was a similar question here: https://support.mozilla.org/en-US/questions/1147139 but this user was getting an error message and I'm not even getting those!

I also looked at my Troubleshooting page where it says Multiprocess Windows 0/2 (Disabled by add-ons) so I don't know if that is relevant or not. This is making it very difficult for me to get any work done!

Yours Sincerely, Kaelkitty.

Hello, When I click on a link from any email and also when I double click on any html file on my desktop or anywhere else in my computer, absolutely nothing happens. This started when I upgraded to ff50. There was a similar question here: https://support.mozilla.org/en-US/questions/1147139 but this user was getting an error message and I'm not even getting those! I also looked at my Troubleshooting page where it says Multiprocess Windows 0/2 (Disabled by add-ons) so I don't know if that is relevant or not. This is making it very difficult for me to get any work done! Yours Sincerely, Kaelkitty.

Chosen solution

Wierd! When I started FF this morning, I got the "FF is loading your updates" message - and now all is back to normal! How bizarre! I am however, extremely relieved, and will mark this solved.

Read this answer in context 👍 0

All Replies (2)

Kaelkitty
Kaelkitty Question owner
more options

I forgot to mention Chrome and IE are both opening files from the desktop and FF WILL open a file if I build it up from the file:///C:/ stub, or if I go to the Firefox: File menu > Open File (or Ctrl+O).

The following methods DO NOT work: 

   double-clicking the file in Windows Explorer (Firefox is my default browser)

   in Windows Explorer, right-clicking the file > Open With (shows in the menu, but nothing happens)

   drag-and-dropping the file from Windows Explorer to a Firefox tab (shows the barred circle no go sign at the mouse pointer)


Hope this helps.

Modified by Kaelkitty

Kaelkitty
Kaelkitty Question owner
more options

Chosen Solution

Wierd! When I started FF this morning, I got the "FF is loading your updates" message - and now all is back to normal! How bizarre! I am however, extremely relieved, and will mark this solved.