Firefos keep crashing I have restrted the computer cleared cookies and reset firefox but I am still having problems
I don't know what other details to provide the sysmte keeps crashing
All Replies (4)
Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.
Also and/or meanwhile, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?
tried safe windows and it still crashed
Can you post crash report IDs? For steps to find those codes please see: Firefox crashes - asking for support.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?