Firefox not loading-just a black screen
Hello-
Mozilla Firefox is not loading on my computer. It just brings up a black page.
Internet Explorer works just fine though. I can't find any phone numbers or any help for this.
I've uninstalled and reinstalled Firefox and still have the same problem.
Can anyone help me with this?
Chosen solution
in case this didn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Read this answer in context 👍 4All Replies (5)
posted by phillip in other support threads hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
Intel HD 2000/3000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
Intel HD 4000: 32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328 64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329
Phillip-
I tried both of these drivers. None of them worked.......
The driver downloads didn't work. Any other ideas?
Chosen Solution
in case this didn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
The safe mode worked-thanks!