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Youtube video page shows only black rectangle ot blank

Posted

Hello. I looked through the forum but nun helped. I can search on Youtube, but when I click to watch video page loaded either only Youtube caption, with search box, and nothing more, or just black rectangular. I just now installed latest Firefox updated, disabled all extension. In Safe mode I got black rectangular with message "your browser does not currently recognize any of the video formats available".

Hello. I looked through the forum but nun helped. I can search on Youtube, but when I click to watch video page loaded either only Youtube caption, with search box, and nothing more, or just black rectangular. I just now installed latest Firefox updated, disabled all extension. In Safe mode I got black rectangular with message "your browser does not currently recognize any of the video formats available".

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Delivery Network Acceleration by BitTorrentâ„¢
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 27.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

David Walczysko 4 solutions 97 answers

Hello,

do you have Adobe Flash Player turned on? It is likely that YouTube already obsolete versions of operating systems(Windows XP) does not support.

Best regards, David-Walczysko Volunteer supporter

Hello, do you have Adobe Flash Player turned on? It is likely that YouTube already obsolete versions of operating systems(Windows XP) does not support. Best regards, David-Walczysko Volunteer supporter
David Walczysko 4 solutions 97 answers

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Best regards, David-Walczysko Volunteer supporter

Hello, Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know. Best regards, David-Walczysko Volunteer supporter

Question owner

Hello, no, it doesn't help, all same. In Chrome and Opera Youtube works well, problem only in Firefox

Hello, no, it doesn't help, all same. In Chrome and Opera Youtube works well, problem only in Firefox
Tim 14 solutions 99 answers

Hi there!

Have you tried the steps in this article as yet? I find they work most times I have issues with videos not playing.

Tim

Hi there! Have you tried the steps in this article as yet? I find they work most times I have issues with videos not playing. * [[Flash Plugin - Keep it up to date and troubleshoot problems]] Tim