I cannot access my Hotmail email inbox via my Firefox browser. It's accessible from another computer via Firefox, but not mine. Please reply to fawcettent@gmail.com. Thank you.
I can log in to my hotmail account (sfawcett@live.com), but cannot access my inbox. The message I receive when trying to access the inbox is "sorry, there's a problem with Hotmail right now". I can access my inbox via Firefox from another computer (Mac) but not from my PC. I have also been able to access via Explorer from my PC. I've accessed the same in box since 2009 via Firefox. Could Firefox be blocking my inbox? I need a resolution ASAP. Thank you.
Todas as respostas (3)
Upgrade your browser to Firefox 9 and check
Swarnava - Thank you for the suggestion, but it did not seem to resolve the problem.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode