We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I am trying to download the new Firefox 4 and it says I have to close Firefox to continue, but it's not open...it won't download.

  • 2 respostas
  • 10 têm este problema
  • 3 visualizações
  • Última resposta por JennRae77

ChristineLindblom
ChristineLindblom
more options

An alert came up when I opened Firefox this morning and told me there was a new version '4'. I tried to download it, but it keeps telling me that Firefox needs to be closed to continue. I have already closed it, so it starts the process over again and still tells me that Firefox needs to be closed, so it won't let me go through the download.

An alert came up when I opened Firefox this morning and told me there was a new version '4'. I tried to download it, but it keeps telling me that Firefox needs to be closed to continue. I have already closed it, so it starts the process over again and still tells me that Firefox needs to be closed, so it won't let me go through the download.

Todas as respostas (2)

JennRae77
JennRae77
more options

I have this same problem. Anyone found a solution yet?

JennRae77
JennRae77
more options

Ok after doing some research, I came up with a solution. I'm sure the original poster has already figured something out, as it was like three months ago, but I wanted to post this anyway, for someone else that may come across this same problem. I went into my task manager (control, alt, delete) and went into processes. Look for 'firefox.exe' If you see it, end the process. Then try and run the install again. This fixed it for me, hopefully it will help somene else too.