Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais
Open

I can't get VPN to sign me in after new password & new recovery key, the app itself still fails to log me in?

Firefox Entrar
JC-Support replied
Gloeb's Firefox for Mac
Gloeb's Firefox for Mac

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

Todas as respostas (2)

Konstantina Papadea
Konstantina Papadea
  • Moderador
  • 10 Melhores Colaboradores
Mozilla Staff

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

JC-Support
JC-Support
  • Moderador
Mozilla Staff

Hi here! We're so sorry for the inconvenience. It seems you already have a support case open with our email support team. A team member will be following up with you! Please keep an eye out for an email from Mozilla Support. Thank you for your continued patience!

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.