Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Wwhen I attempt to use Firefox web, I now am being asked to enter my Primary password, I have used what I recall was my password but I cant log in

  • 1 resposta
  • 0 têm este problema
  • 65 visualizações
  • Última resposta por wxie

After the last system update, I now am being asked to enter my "Primary password", every time I open a new page. When I try entering a password , it is not recognized and I have to click on cancel in order to proceed. I have used what I recall was my password but it is recognized, but I don't get a message telling me it is the wrong password. How can I get back to the previous version that did not ask for my Password. Is that an option?

After the last system update, I now am being asked to enter my "Primary password", every time I open a new page. When I try entering a password , it is not recognized and I have to click on cancel in order to proceed. I have used what I recall was my password but it is recognized, but I don't get a message telling me it is the wrong password. How can I get back to the previous version that did not ask for my Password. Is that an option?

Solução escolhida

You may have 2 primary passwords. One is to log in your Mozilla account, the other is to access your stored passwords. Maybe you are dealing with the later. You can read Use a Primary Password to protect stored logins and passwords https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins

If you are logging to your account, you can read Reset your Primary Password if you've forgotten it https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

Solução escolhida

You may have 2 primary passwords. One is to log in your Mozilla account, the other is to access your stored passwords. Maybe you are dealing with the later. You can read Use a Primary Password to protect stored logins and passwords https://support.mozilla.org/en-US/kb/use-primary-password-protect-stored-logins

If you are logging to your account, you can read Reset your Primary Password if you've forgotten it https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.