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Cannot receive mail from Spectrum (.TWC) after changing password - "login ... failed"

  • 3 respostas
  • 0 têm este problema
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  • Última resposta por Bibb

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Hello, I received an email from Spectrum (.TWC) that I needed to change my password by Nov. 11th. I did change it last evening. Now today I cannot receive my email via Mozilla Thunderbird, I receive the pop up to Enter the Password when I open it.

Then a second submit I added: -I came to search helps as to why I need to add the password every time I open Thunderbird's password. I searched and found something similar to what I am having problems with here: https://support.mozilla.org/en-US/questions/1525666

I removed the password that was there for years, I then shut Thunderbird, retyped the new password and it still does not work, and in the Settings Security Password there is no more the TWC in the list but only the hotmail account I have also in the list. Now I do not know how to ADD a new Password in the Settings Password. I am stuck there. No more emails coming in for two days now.-

Then the third submit I added: -I still cannot set the Password that the support above said to remove, I cannot add a new password and the settings shows that .twc is not on the list any more for Setting Security.

Also once in a while it shows a pop up at the right bottom of the page. I added it as an image.

Can someone please help me with this so I can get my .twc mail back. I tried myself and it does not work, I've read many Helps and it's not the issue that I have.-

I tried the original password, made several new ones and it still not working nor showing the .twc account password in the Settings, Security and Passwords area.

I am at a loss and need TB to work as it was before Spectrum informed that I need to change my Spectrum Password before Nov. 11.

Thank you for your time and efforts.

Hello, I received an email from Spectrum (.TWC) that I needed to change my password by Nov. 11th. I did change it last evening. Now today I cannot receive my email via Mozilla Thunderbird, I receive the pop up to Enter the Password when I open it. Then a second submit I added: -I came to search helps as to why I need to add the password every time I open Thunderbird's password. I searched and found something similar to what I am having problems with here: https://support.mozilla.org/en-US/questions/1525666 I removed the password that was there for years, I then shut Thunderbird, retyped the new password and it still does not work, and in the Settings Security Password there is no more the TWC in the list but only the hotmail account I have also in the list. Now I do not know how to ADD a new Password in the Settings Password. I am stuck there. No more emails coming in for two days now.- Then the third submit I added: -I still cannot set the Password that the support above said to remove, I cannot add a new password and the settings shows that .twc is not on the list any more for Setting Security. Also once in a while it shows a pop up at the right bottom of the page. I added it as an image. Can someone please help me with this so I can get my .twc mail back. I tried myself and it does not work, I've read many Helps and it's not the issue that I have.- I tried the original password, made several new ones and it still not working nor showing the .twc account password in the Settings, Security and Passwords area. I am at a loss and need TB to work as it was before Spectrum informed that I need to change my Spectrum Password before Nov. 11. Thank you for your time and efforts.
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Modificado por Wayne Mery a

Solução escolhida

Hello Wayne,

The info you added does not help my settings at all. I did what this person wrote in the link I am adding here: <<<< ThundaMike Mozilla Staff 7/28/25, 9:15 PM more options Sounds like you are almost there.

Building off what @david said above, try this:

In Thunderbird, go to Settings > Privacy & Security.

Scroll down to the Passwords section and click Saved Passwords….

Find your email account in the list and remove the saved password.

Restart Thunderbird.

When prompted, enter your new password. >>>

My doing this it removed the .twc log in totally in the Settings. I do not see the "my email address @twc.com in the list, I only see the Hotmail account settings I have in Thunderbird. Removing it like ThundaMike wrote really removed all the twc password and info so I can receive my daily emails in Mozilla Thunderbird.

Is there a way I can bring back my thunderbird like it worked before Spectrum's Notice that I had to change password before November 11? I have tried creating several new passwords, even the password I had changed in Spectrum . net. Something is not working right and I do not know how to fix it myself, I need your help.

Thank you for your time and efforts.

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I have somewhat the same issue, but have suddenly been able to receive email although I still can't send. I solved the on-going request password problem by going to Settings, Privacy and Security, and under Passwords, clicked Saved Passwords. You have to tell it to show you the passwords but then you can edit them by double-clicking.

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Solução escolhida

Hello Wayne,

The info you added does not help my settings at all. I did what this person wrote in the link I am adding here: <<<< ThundaMike Mozilla Staff 7/28/25, 9:15 PM more options Sounds like you are almost there.

Building off what @david said above, try this:

In Thunderbird, go to Settings > Privacy & Security.

Scroll down to the Passwords section and click Saved Passwords….

Find your email account in the list and remove the saved password.

Restart Thunderbird.

When prompted, enter your new password. >>>

My doing this it removed the .twc log in totally in the Settings. I do not see the "my email address @twc.com in the list, I only see the Hotmail account settings I have in Thunderbird. Removing it like ThundaMike wrote really removed all the twc password and info so I can receive my daily emails in Mozilla Thunderbird.

Is there a way I can bring back my thunderbird like it worked before Spectrum's Notice that I had to change password before November 11? I have tried creating several new passwords, even the password I had changed in Spectrum . net. Something is not working right and I do not know how to fix it myself, I need your help.

Thank you for your time and efforts.

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