Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais
Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.
Arquivadas

RBC - Problems downloading, now can't even signin! Firefox 94.0.1 (Nov. 2021) Mac

Firefox Site breakages
FredMcD replied
Michel.Lukawecki
Michel.Lukawecki

Hi. Since a few days ago, whenever I tried to download a statement, I would get the error msg "Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit".

Now, I can't even access the login page for RBC!!!

With Safari, I have no problems at all accessing the site or downloading statements!

What's wrong???

Thanks.

Hi. Since a few days ago, whenever I tried to download a statement, I would get the error msg "Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit". Now, I can't even access the login page for RBC!!! With Safari, I have no problems at all accessing the site or downloading statements! What's wrong??? Thanks.
Capturas de ecrã anexadas

Todas as respostas (1)

FredMcD
FredMcD

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}