Sometimes I can't receive emails, it gives the following message: "The connection to the pop.gmail.com server has been reset". What should I do to solve
I have been using Thunderbird for a few years, but it has not been working properly for some time. Sometimes you can get messages from gmail.com well, other times you can't read messages when you restart. Although it displays the message "The connection to the pop.gmail.com server was answered", it can take hours to get the messages. When you can read the messages, until you turn off the computer, it always works well, but if you turn off, I have the same problem again. Thank you for letting me know what I can do. Best regards Jose Santos Faro-Portugal
Solução escolhida
Try This:
'Menu app icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab Click on 'Config Editor' button Accept the risk
In search type: IPv6 Look for this line: network.dns.disableIPv6 It will probably say 'False' Double click on that line to toggle the value to say 'True'
Close window using top right X
Restart Thunderbird.
Please report back on results.
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Solução escolhida
Try This:
'Menu app icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab Click on 'Config Editor' button Accept the risk
In search type: IPv6 Look for this line: network.dns.disableIPv6 It will probably say 'False' Double click on that line to toggle the value to say 'True'
Close window using top right X
Restart Thunderbird.
Please report back on results.
Dear sirs, Thank you very much for your reply. I followed your instructions, I already tested it and it seems to be working well. My sincere thanks. greetings Jose Santos Faro-Portugal
Good to hear all is now ok.
Hi, I have changed it to true but still get the notice server has been reset Have tried this on two of my computers. desktop with window 10 and laptop with windows 7. Please help Myles
Myles Are you using the gmail server? If no, what server?
Are you using AVG Anti-Virus ? If yes, deactivate Email Shield in AVG Free Antivirus as there are some report this helped.
Hi there thanks for the reply,
I am using mail.livemail.co.uk. and Kaspersky total security.
I tried again, disabled Kaspersky with the same results I have check my server and everything is ok there.
I just do not know what to do next...
Thanks for getting back to me, my server is mail.livemail.co.uk. and i use Kaspersky. i have disabled kaspersky with the same results.... I do not know where to go from here..
Tried deactivating Kaspersky with no luck, my server is mail.livemail.co.uk still the same.. I can send but cannot receive
I have tried to uninstall thunderbird a couple of times but when I reinstall in it just comes up with my account and all my emails. (and the same problem) Does anybody know where and what files I need to delete after uninstalling it, so when I reinstall it thinks it the first time to be installed on this computer???
I think this may work if I can find the files to delete.
Thanks in advance
Uninstalling Thunderbird and reinstalling will have probably have no effect because there is nothing wrong with the program. There are very few instances when a program needs uninstalling. Usually, the issue is in a profile. Leave the current profile alone.
Suggest you create a new profile and add the mail account.
Instructions here: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-prof