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I installed StartupMaster add-on on Mac but forgot master key,deleted and installed Thuderbird many times but it still requires master password.What can I do?

  • 4 respostas
  • 1 tem este problema
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  • Última resposta por Matt

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I tried deleting and installing Thunderbird several times but it still requires master password that I wrote when I installed StartupMaster add-on on my Thunderbird. I don't know what to do because it seems like I won't be able to install and use Thunderbird on my Mac any more? I thought that maybe there is a need to delete Thunderbird completely from my Mac but I don't know how else I can do it - I just delete the Thunderbird like I delete all other apps. Thanks for help.

I tried deleting and installing Thunderbird several times but it still requires master password that I wrote when I installed StartupMaster add-on on my Thunderbird. I don't know what to do because it seems like I won't be able to install and use Thunderbird on my Mac any more? I thought that maybe there is a need to delete Thunderbird completely from my Mac but I don't know how else I can do it - I just delete the Thunderbird like I delete all other apps. Thanks for help.

Todas as respostas (4)

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that's the problem - when I open thunderbird there is not tools shown in menu bar, basically there is almost no menu bar, see screenshot.

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Besides, I installed StartupMaster Add On for master password, maybe it's because of that?

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It worked, thank you so much!

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As a mac user and therefore a small minority user I suggest you learn now that References on the web to Tools > options is for windows. On a mac that is Thunderbird > preferences. Once you learn that small thing lots of previously opaque instructions become crystal clear.