Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox TAB crashes

  • 1 resposta
  • 2 têm este problema
  • 3 visualizações
  • Última resposta por mattcamp

wlpearce
wlpearce
more options

Since the 55.0.3 update, FF is unusable. Tabs crash repeatedly on multiple sites... Foxnews, FB, CNet, Amazon, etc. FF is not creating crash reports on the Tab crashes... just asks to reload tab. Have tried uninstalling all FF components and reinstalling to no avail. Turning auto-update off on all other machines before they're infected too.

Since the 55.0.3 update, FF is unusable. Tabs crash repeatedly on multiple sites... Foxnews, FB, CNet, Amazon, etc. FF is not creating crash reports on the Tab crashes... just asks to reload tab. Have tried uninstalling all FF components and reinstalling to no avail. Turning auto-update off on all other machines before they're infected too.

Todas as respostas (1)

mattcamp
mattcamp
more options

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.