Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

get messages does not work. times out

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por Matt

Aandrioid
Aandrioid
more options

Yesterday thunderbird failed to download messages from one account, then stopped getting messages at all. Green progress bar goes all the way across, then pulses for quite a while then quits. I've looked on web browser, emails are there, just not downloading to Thunderbird. Settings not changed, rechecked with server. Settings are correct. Here is the error consoloe message. Error: An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2723" data: no] Source File: chrome://global/content/globalOverlay.js

Yesterday thunderbird failed to download messages from one account, then stopped getting messages at all. Green progress bar goes all the way across, then pulses for quite a while then quits. I've looked on web browser, emails are there, just not downloading to Thunderbird. Settings not changed, rechecked with server. Settings are correct. Here is the error consoloe message. Error: An error occurred executing the cmd_getNewMessages command: [Exception... "Component returned failure code: 0x8055000a [nsIMsgIncomingServer.getNewMessages]" nsresult: "0x8055000a (<unknown>)" location: "JS frame :: chrome://messenger/content/mailWindowOverlay.js :: GetNewMsgs :: line 2723" data: no] Source File: chrome://global/content/globalOverlay.js

Todas as respostas (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.