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Thunderbird crashes when clicking on link in email. SOLVED by turning off hardware acceleration

Thunderbird Resolução de problemas
Wayne Mery respondeu 3 anos atrás
gppixelworks
gppixelworks

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14 When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated. Same results running in Safe Mode. Any ideas?

Modificado por Wayne Mery a

Todas as respostas (4)

Matt
Matt
  • 25 Melhores Colaboradores

Solução escolhida

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

gppixelworks
gppixelworks Proprietário da pergunta

That did the trick!

A side note:

gfx.direct2d.disabled was not already listed in config so added the listing.

Wayne Mery
Wayne Mery
  • Moderador
  • 10 Melhores Colaboradores

gppixelworks,

Can you post your crash IDs please? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderador
  • 10 Melhores Colaboradores

(It's been a long time, so we're catching up) If you still have issues when using a current version, please create a new topic.