Check your settings;

Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then General.

There are two settings;

• When Firefox Starts

When the browser is started, what do you want to display. Many of us choose Show My Home Page.

• Home Page

When a new page is opened, what do you want displayed.

1. Use Current Page. Use what ever page(s) are open at that time.
2. Use Bookmark
3. Restore To Default. about:home shows a Mozilla page with tools.

You can use any of these that you wish;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any web page or about: page you want.

Sorry perhaps I had not explained the problem very well.

I had already found out how to reset my home page, I just want to get rid of the second tab that keeps opening entitled Troubleshooting Information which is next to the home page tab.

TIA

Image attached.

Sorry, no image saved. Save the picture(s) to your desktop. Now look at the Reply box below. Press the button under it that says Browse. Now select the screen shot(s) from the desktop.

Please read the instructions I posted and check the settings. Firefox can be set to open multiple windows / tabs on start up.

Download the Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.

Thanks for trying to help. I found the solution which is:

In the Home Page text box, replace all pipes (|) with %7C

replace all pipes (|) The pipes are how Firefox is told to open multiple pages.

Please flag your last post as Solved Problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.