No more sign-in

Hi pada,

Since you can sign in to https://accounts.firefox.com/ successfully, but Firefox Relay and your paid subscription fail with “Third-Party Login Failure” after you changed your primary email address, this may be an issue with how the updated account details are being recognised by those services, rather than a problem with Firefox itself.

Mozilla's documentation recommends signing out and back in to ensure your new primary email address is recognised across its services. Could you try signing out of Firefox Relay and the affected subscription service, then signing back in using your new primary email address?

You can find the relevant instructions here: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

If the problem persists, please let us know whether both services show the same error and whether you can still access your subscription details through your Mozilla account dashboard. Since this is affecting paid access as well, you may need to contact Mozilla's subscription support so they can investigate the account-specific issue.

Thank you Max for the reply. I have already sign out / sign in for my my firefox account. Then I have already sign out of firefox relay. But now i can't connect to firefox relay with the same message error...

If I try to connect to firefox Relay with the old primary email (that is the secondary email now) I have this message : Primary account email required for sign-in