Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Keeps rejecting e-mail address, but it is correct.

  • 5 balasan
  • 0 ada masalah ini
  • Balasan terakhir oleh Rick

I send out golf group e-mails. I have myself (e-mail address) in the group, so it will also come back to me. The server keeps rejecting my group e-mails because it says my e-mail address is incorrect, I have checked it several times and it is correct. I even edited it to be sure. Why is the server still rejecting it?

Thanks for your time....Paul Smart psmart@triad.rr.com

I send out golf group e-mails. I have myself (e-mail address) in the group, so it will also come back to me. The server keeps rejecting my group e-mails because it says my e-mail address is incorrect, I have checked it several times and it is correct. I even edited it to be sure. Why is the server still rejecting it? Thanks for your time....Paul Smart psmart@triad.rr.com

All Replies (5)

What is the exact error message?

I believe it says the server is rejecting my e-mail, because it is incorrect and I may need to check it in my address book, which I have already done and it is correct.....

The exact error message is needed.

Rick, it says "An error occurred while sending e-mail. The mail server responded:<psmart@triad.rr.com> sender rejected. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes. For more information. AUP#Out-1320. Please verify that your email address is correct in your account settings and try again."

I know very little about computers and need step by step instructions on what to do....Thanks, Paul Smart

Step 1: Look up the error code. Here is what Spectrum says:

"Spectrum limits the number of concurrent connections from a sender, as well as the total number of connections allowed. Limits vary based on the reputation of the IP address. Reduce your number of connections and try again later."

Step 2: Call Spectrum for help. Ask them about connections and your reputation as a sender and how you can avoid these errors.

One factor in the quantity of connections is the quantity of devices you are using to access e-mail. Your reputation is probably based on factors that can indicate spamming: quantity of messages sent, whether or not messages have an opt-out or unsubscribe function, et cet.

In short, you may be sending too many messages that have similarities to spam from too many devices. In any case, it is not a Thunderbird issue.

Tanya soalan

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.