Thunderbird Community Forum

TB address book has duplicate entries or other entries that will not delete or edit? Tried to even change the name. Close reopen and it reverts back to original. ??? Thanks for the help.

I have used Thunderbird for years and years and never had a problem. The last 2 weeks all of my outgoing emails have been going to everyone's SPAM folders. I have an AT&T email account and I use the AT&T Pop server settings, for the Outgoing Server I have the Comcast/Xfinity settings. I receive emails with no problems, it is my outgoing emails only. I don't know if it is a Comcast problem, an AT&T problem or Thunderbird problem. I have been on the phone with Xfinity for 2.5 hours and still having problems. Any suggestions.

I would like to follow up on a query I posted earlier this year at https://support.mozilla.org/en-US/questions/1565806

Briefly, I want to move some more prior years' archived folders and messages to TBird's Local Folders. My effort to simply drag and drop the archive to the new location ran into trouble because (as I understand) the archive flag was not turned off in the move, leading to anomalous results. Is there a standard approved way to move archived messages to local folders, or should I just drag and drop and de-flag again?

From my earlier query: > Installing the folder flags add-on showed me (as you said) that 2024 was flagged as an archive. I turned the flag off, restarted TBird and 2024 now comes after 2023 as it should. I expect I created the problem somehow when I moved the 2024 folder from the server to Local Folders; what is the proper way to do that?

Hello,

When I forward message with some attachments, new windows opens, with e-mail and attachments, and I can open and review them. If I edit (or not) that message, for no more than couple minutes, I can send it without problems.

But if I left windows open for some time (let say more than 10 minutest, but I not figured out exact amount), I can't view attachments. If I double-click on icons, nothing happens. If I try to send that message, I get message about missing file.

I've noticed, that after opening new window with forwarded message, attachments are copied to %TEMP% folder as nsmail.pdf (or jpg or something). After some time (10 or more minutes as mentioned before) these files disappear, and then problem begins.

The same problem occurs with MAPI generated message with attachment.

Problem tested at two PCs, one PC with 32bit viersion of TB and IMAP, and another with 64bit and POP.

I have installed Thunderbird in my new computer and moved the entire contents, accounts, etc. from the old one to the new one. Alas the Local Folders did not follow. Therefore to move my Local Folders from Thunderbird in one computer to another I have followed the following procedure:

On the old computer, go to Help > Troubleshooting Information > Profile Folder and click Open Folder.Exit Thunderbird.Open the Mail folder, then enter the Local Folders directory.Locate the large files without extensions (e.g., Inbox, Archive) and any corresponding folders ending in .sbd.Copy these files to your USB drive.

I do not know where I should put these folders in my new computer so that they will appear under Local Folders in my new computer.

I have downloaded the latest version of Thunderbird. The old computer uses Windows 10 and the new Windows 11. I have put the folders on the desktop of my new computer pending the reply to where I should put them so that they appear in Local Folders.

Thank you for your reply.

Thunderbird 170.7 My son's email address has changed. When I write to him, the old email address appears by default. I cannot delete it from the address book, and I can't change it or edit the address book entry. If I am not careful, my message gets sent to the old address. Nothing seems to work in correcting the problem. Any help will be greatly appreciated. John

Neither my wife nor I can access email on our respective PCs. This has been the case for four weeks. We can access email by our Android phones, but we really want to use our PCs. I've tried to resolve the problem and failed. Previous to this failure, I had an account with BT but this was transferred to EE. When I attempt to log in to my mail account, I receive the message "Could not connect ... :the connection was refused". I can also add is that in my Account settings, Outgoing Mail server I see a message "Connection to server mail.btinternet.com:465 failed."

Hi everyone,

My antivirus as quarantined 2 files from my TB profile:

• d:\internet profiles\thunderbird\profiles\z3rq1w7t.default\prefs.js
• d:\internet profiles\thunderbird\profiles\z3rq1w7t.default\virtualfolders.dat

I asked the antivirus to restore them, but the damage is done. TB has lost track of everything I’d stored over the years, including my email accounts, emails, preferences, etc. It’s like a fresh install.

But I can see that my profile still contains about 5 bg of data. So everything’s there, but it seems it no longer knows how to access it.

As you can see, my profile isn’t buried in the depths of Windows; it’s on my D drive. Perhaps I just need to ‘reconnect’ TB to the correct profile, but I don’t know how to do that anymore…

Any help would be greatly appreciated.

Thanks in advance. Guy

I just can't get Thunderbird to work. Will not send or receive emails. I had chat gpt help, still nothing. I tried last year when I had windows 10, still didn't work.

Guy

Name Thunderbird Version 152.0 Build ID 20260612011159

[edited email from public] @gmail.com

Guten Tag,

Ich hoffe Ihr könnt mir helfen.

Ich benutze Thundebird das erste mal und würde gerne wissen wo meine gelöschten Mails hin verschoben werden wenn wie auf dem angehängten Bild keine Einstellung vorgenommen wurde standardmäßig. Werden die Mails dann direkt gelöscht aus der kompletten Mail-Adresse oder bleiben diese irgendwo gespeichert?

Die Gelöschten Mails sind im Mail Konto nicht mehr auffindbar.

Viele Grüße

I get the following error whenever I start Thunderbird :-

https://login.live.com/oauth20_authorize.srf?client_id=438c3b87-dbc3-42ae-bfe3-d9352b2f58fa&scope=https%3a%2f%2fgraph.microsoft.com%2fContacts.ReadWrite&redirect_uri=https%3a%2f%2fd994a63b490928bb79a39697bcd223c95fc884c1.extensions.allizom.org%2fprovider_cb&response_type=code&login_hint=raybrunton2014%40hotmail.com&code_challenge=rtxQNzfUlmAH9pBfmByF3qIYTx0rhFHzNT6HYnm8rJI&code_challenge_method=S256&uaid=4d26e6afa39e4722b78fe13ecb62be6f&msproxy=1&issuer=mso&tenant=common&ui_locales=en-GB&epctrc=4Ti5jhPIjA1OM%2fhXP%2bCoQuXRYQ5mBybkIu6ene5UrQs%3d5%3a1%3aCANARY%3agsNZgQ3ASGiN3ZChITgv5bv9TDGerkIiWYwdwc1%2fVMo%3d&epct=PAQABDgEAAAAdDD7nC9b5Q7JPd_okEQRFRXZvU3RzQXJ0aWZhY3RzCAAAAAAAKLu16qJ-7PBeIVsPAA_SKteXNPw_hR_LMokiaAPe6ZAqtGraIlKKmZ7edUNiaQtT-eeqgWZq-p2SBntsEjy0T7O7MKU4yMOFt3y6UAj6lhijcLUx1lPC0sP1zBCTt-A9TbXzYkyEVXM7veRXb_YSTVKojZZNCKy1nW1JOLX1cbQhsvgCc8Dn5sjxMH9NNs5u8gti4V4k7tgkmPAtYV1YLSAA&jshs=0#

Microsoft account We're unable to complete your request

unauthorized_client: The client does not exist or is not enabled for consumers. If you are the application developer, configure a new application through the App Registrations in the Azure Portal at https://go.microsoft.com/fwlink/?linkid=2083908.

The image indicates a Thunderbird issue.

When I press send, the little box 'sending message' appears along with the blue line, but it doesn't progress beyond that even after a very long wait. SMTP settings have been checked and are correct.

New to Thunderbird.

I have added a Gmail account to Thunderbird. I select a message in Inbox, right click > Move To > Local Folder

It seems to work. It creates a copy in Local Folder.

However, a few seconds later, the message reappears in the Inbox. The message in Local Folder is still there, confirming that copy is made successfully.

Also, the message is still in Gmail account when viewed from Google's Gmail. It's clearly working like Copy rather than Move.

This is frustrating. Is it a bug?

I have several MBOX files with me and I want to import MBOX files into the Thunderbird email client. I've come across different methods, including manual techniques and third-party tools, but I'm unsure which approach is the most efficient, especially when dealing with multiple or large-sized MBOX files. Some methods also seem complicated for users who are not very technical.

Suggest me any reliable tool for this!

I have been using Thunderbird for years. Suddenly, a couple of days ago, the sent and trash folders no longer show the emails in them. When I use Roundcube online, these files show up there as normal.

I have done considerable research online to solve this problem to no avail. Using AI, they suggest a number of things that I have tried, without solving the problem. Apparently, this is somewhat common. I finally got to deleting the send.msf and trash .msf. This did nothing to solve the problem.

This is very frustrating. What can I try next? I am using Win 11 and Version 152.

Carl

Dear Support,

we can not log-in with our office 365 account. We need to log-in with "Exchange Add-on erforderlich", but we receive this error message.

I attached you some screenshots. We do not understand why this error appears.

When we log-in with option "Exchange" then it works but we need the other option because we need to have the sub-folders.

Please help us.

Best regards, Andreas