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How do I put back my boyfriend's preferences on his side of this DELL optiplex 330?

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  • Last reply by Gingerbread Man

ktarlow
ktarlow
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I had been getting potential problem results from every recent scan with Malwarebytes. I Searched using Windows Explorer. I could not find the exact letters at the end of the items that were on the scan results. I found items that had the first few "sections" of the problem items and I deleted those items. The items were for the Firefox profile on my boyfriend's side of this computer. Now, I can't load Firefox on his side, though my side is fine. I uninstalled and re-installed Firefox. When I did that, I was on my side of the computer. I thought that Firefox was for the whole computer. Everything went fine and my bookmarks are intact. I uninstalled and re-installed Firefox on his side also. I still can't get Firefox to load on his side. A grey box comes up that says that the profile is missing or inaccessible. I tried to troubleshoot from Mozilla Support according to the directions to reset Firefox preferences. Still nothing works to get Firefox on his side. Please tell me how to fix this. I don't want to lose all of our bookmarks. Thanks very much. Regards, Karen

I had been getting potential problem results from every recent scan with Malwarebytes. I Searched using Windows Explorer. I could not find the exact letters at the end of the items that were on the scan results. I found items that had the first few "sections" of the problem items and I deleted those items. The items were for the Firefox profile on my boyfriend's side of this computer. Now, I can't load Firefox on his side, though my side is fine. I uninstalled and re-installed Firefox. When I did that, I was on my side of the computer. I thought that Firefox was for the whole computer. Everything went fine and my bookmarks are intact. I uninstalled and re-installed Firefox on his side also. I still can't get Firefox to load on his side. A grey box comes up that says that the profile is missing or inaccessible. I tried to troubleshoot from Mozilla Support according to the directions to reset Firefox preferences. Still nothing works to get Firefox on his side. Please tell me how to fix this. I don't want to lose all of our bookmarks. Thanks very much. Regards, Karen

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Gingerbread Man
Gingerbread Man
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There's only one Firefox installation, but if you use separate Windows accounts, then you have separate Firefox profiles.

It sounds like you deleted the Firefox profile, which contains personal data like bookmarks and passwords. Do you have a backup copy of the profile folder, a folder on the desktop named something like "Old Firefox Data", a copy of the folder in the Recycle Bin or in a security application's quarantine area? If not, then the only thing you can do is start from scratch with a new profile.

First, verify that the profile is gone. In the Windows account with the problem,

  1. Press the Windows logo orb to bring up the Start Menu.
  2. In the search box, type the following and press Enter: %AppData%\Mozilla\Firefox\Profiles\
  3. In the Windows Explorer window that opens, do you see any folders listed? Especially a folder named <random string>.default?

If there's nothing there and you don't have a backup, start over.

  1. Press the Windows logo orb to bring up the Start Menu.
  2. In the search box, type the following and press Enter: %AppData%\Mozilla\Firefox\
  3. Rename the profiles.ini file to profiles.ini-defective
  4. Start Firefox. The profile manager shows.
    1. Click the Create Profile button.
    2. Click the Next button.
    3. As the profile name enter default
    4. Click the Start Firefox button.