Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

കൂടുതലറിയുക

Why have all my folders disappeared apart from my inbox?

  • 1 മറുപടി
  • 0 have this problem
  • Last reply by Mapenzi
  • Open

zoe12
zoe12

Hi, my folders have disappeared, apart from my inbox - including sent, junk, deleted. How do I recover them please? I've tried the suggestions from Google, but nothing works.

Also, as a separate issue, I can't now send or receive emails from my iPhone, but can from my Mac? On my phone, I get a message saying that the server is not responding. I have tried entering my server details but it doesn't work. The message says 'bad certificate format - 9,808'. This happened overnight and I hadn't changed anything. How do I fix this please, in order to send and receive messages on my phone.

Hi, my folders have disappeared, apart from my inbox - including sent, junk, deleted. How do I recover them please? I've tried the suggestions from Google, but nothing works. Also, as a separate issue, I can't now send or receive emails from my iPhone, but can from my Mac? On my phone, I get a message saying that the server is not responding. I have tried entering my server details but it doesn't work. The message says 'bad certificate format - 9,808'. This happened overnight and I hadn't changed anything. How do I fix this please, in order to send and receive messages on my phone.

എല്ലാ മറുപടികളും (1)

Mapenzi
Mapenzi
  • Top 10 Contributor

Some email imap account providers display the folders Drafts, Archives, Sent, Spam, Trash, ... as subfolders of Inbox, e.g. one of my providers in France (see pictures). Maybe your Inbox folder has been collapsed by mistake? Otherwise R-click on the account name > Subscribe ... to open the folder list and select folders to be displayed.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.