Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

കൂടുതലറിയുക

This thread was archived. Please ask a new question if you need help.

Unable to save email PDF documents on my PC

  • 2 മറുപടികൾ
  • 1 has this problem
  • 230 കാഴ്ചകൾ
  • Last reply by chattome
  • Solved

chattome
chattome

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly.

This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird.

The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed.

Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly. This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird. The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed. Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!
Attached screenshots

Chosen solution

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.

Read this answer in context 👍 0

എല്ലാ മറുപടികളും (2)

Stans
Stans

The Save As option in your screenshot is and has always been for saving messages, not attachments. For attachments, you need to right-click the files in the attachment panel (at the bottom of the message).

chattome
chattome Question owner

Chosen Solution

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.