
Cannot connect to ESPN, MSNBC, CNN, etc. to verify television provider
Don't know whether this happened due to the recent Firefox update however, when I attempt to watch the above identified networks Firefox gets caught up in an endless loop and I cannot connect to watch on my desktop computer. Wondering whether other users have experienced the same issue and whether there is a resolution.
All Replies (4)
Hello, are you able to enter those websites from other browsers?
Hi Konstantina,
I was able to enter those websites using Microsoft Edge. I don't use Google Chrome any more because it was too unstable on my desktop computer.
Hello, thank you for the extra info. Here is a list of things you can do so we can define the root cause.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
- If nothing from the above helps, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.
Hi Konstantina,
Thank you for the quick reply and the four things to try. I've tried all four things and the problem still persists. I will report to Webcompat and link to this report.
Once again thank you for the quick reply and things to try to resolve the problem.
Lovell