Question

Firefox freezes when I try to insert an attachment in a webmail (BT Mail)

11 years ago

12/3/14 08:52 PM

I also use IE11, which is happy to locate and accept attachments - usually Word 2010 documents - to e-mails sent via BT Mail.

can you please try clearing cache and cookies as well as history

please see

👍 0

Answer 1 · 2014-03-12 20:52:05

Aman Routh

12/3/14 09:16 PM

hello, can you please ensure that this problem does not persist in safe mode.

Try restarting Firefox in safe mode. Use Troubleshoot Mode in Firefox

Answer 2 · 2014-03-12 20:52:05

12/3/14 10:11 PM

Thanks. I've just tried doing that but without success.

Answer 3 · 2014-03-12 20:52:05

13/3/14 03:05 AM

can you please try clearing cache and cookies as well as history

please see

Modified ಮಾರ್ಚ್ 13, 2014 03:05:51 AM -0700 by Aman Routh

Answer 4 · 2014-03-12 20:52:05

16/3/14 10:13 PM

Thanks for the further tips. Still no luck.