Firefox freezes when I try to insert an attachment in a webmail (BT Mail)
I also use IE11, which is happy to locate and accept attachments - usually Word 2010 documents - to e-mails sent via BT Mail.
Chosen solution
can you please try clearing cache and cookies as well as history
please see
How to clear the Firefox cache
Delete browsing, search and download history on Firefox
Clear cookies and site data in Firefox
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hello, can you please ensure that this problem does not persist in safe mode.
Try restarting Firefox in safe mode. Use Troubleshoot Mode in Firefox
Thanks. I've just tried doing that but without success.
Chosen Solution
can you please try clearing cache and cookies as well as history
please see
How to clear the Firefox cache
Modified
Thanks for the further tips. Still no luck.