Firefox Support Forum

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Olá pessoal, tive que criar essa conta, pois não consigo ter acesso a minha conta de fato. Meu celular deu problema e o Google Authenticator estava nele, tentei acessar meu login do sync, mas solicita os números gerados pelo app pra Android. Tem alguma forma de reaver meu código de autenticação de alguma forma? no caso recadastrar meu Firefox Sync no meu Google Authenticator (novamente) ? Desde já grato.

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way to access the other ones. Is this broken or is it a recent change? If so, can I revert the behavior with a preference?

Under "manage devices", I still see all of my synced devices, they just don't show up in the "send to device" submenu.

I don't think this is an error message, a glitch, or what - Firefox prevented this page from automatically redirection to another page. I get this several times a day now, on perfectly safe sites I've used forever without problem. Sites like my bank, investment companies and adobe login. Less and less is it opening the page when I click Allow. I get a white page with the address still filled out and the Firefox prevented this page blah, blah, blah still there. I've restarted, cleared cookies, and cache, shut off the few add-ons I have, but it didn't help nor did changing config:about blocking true/false. I'm wasting a lot of time trying to find out what is going on. Could someone just tell me what button to push to stop this endless cycle of annoyance. Pretty please. Thanks to the Wizard that has the answer. Windows 10 Latest Firefox

My wife shares my computer with her own account and email address in Thunderbird. When she sends me an email, my name instead of hers is listed as the Correspondent. Can that be changed to her own name?

When I play a Youtube video on loop (by right-clicking the video and selecting "Loop" from the context menu so a checkmark appears next to the word "Loop"), it should play an infinite number of times until stopped.

I am noticing that Firefox will turn off the loop feature on its own, after a random number of plays, without user intervention, and the video will end.

This could happen after just one play, or after a few plays, or after many plays hours later.

I have tested this issue in non-Firefox browsers, and it does not occur with them.

It happens in most any version of Firefox I try, including FF88 and the recent FF109.

Please see attached screenshots.

Is this a known bug?

Thanks!

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

You used to be able to "Paste and Match Style" by either right-clicking and selecting "Paste and Match Style" or by pressing cmd+shift+v. This seems to have gone away in recent versions. I don't use it too often, so I'm not 100% sure when this change was made, but it is not there in the latest version. This is essentially required when pasting from certain apps into a rich text editor on a website. OneNote, for example, requires this. Now if I want to copy something from OneNote into a rich text editor (like a GitHub issue or Stackoverflow answer) in Firefox, I have to first paste it into a text editor and then copy again to paste it in the browser.

I'm attaching two screenshots one of the context menu when pasting into the body of a GitHub issue in Firefox from OneNote and another of the context menu while doing the same thing in Chrome.

Is this expected? It seems odd to remove the feature when it makes working between other widely-used apps difficult.

Hallo,

is it possible to automatically perform downloads in the library one after the other?

I have about 30 or 40 downloads in the list (videos), 2 to 5 GB in size, which of course take time to download. I have to start every single download individually and sit next to it.

Although I have a fast line (230 MBit per second), it still takes a few minutes for each file.

Is it possible that firefox or an addon is monitoring this list and after completing the first one downloads the next one and then gradually all the other starts?

Thanks

Roland

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above screenshot is in troubleshooting mode (all my addons disabled) and a single twitch tab open. It makes my whole system sluggish especially if I happen to have something a little demanding in addition to the stream open. Chrome does NOT do this at all, much more balanced drain.

Specs:

HP pavilion laptop 16 gb ram core i7 chip bottom of the barrel nvidia mx250 GPU

The other screenshot is a comparison to Chrome. Both have a SINGLE tab open with a twitch stream playing. Firefox is using almost quadruple the resources, AND its in troubleshooting mode.

Hope you guys can help me out, been a long time Firefox user since I was a kid and really don't want to switch browsers.

I've been using firefox's built-in pdf editor and I know it's saved my edits in the past, but the file I'm working on right now never seems to save my annotations and I'm not sure why. I've saved it half a dozen times with the same name as before and changing it, and all I've managed to do is get more copies of the unchanged file on my computer. Does anyone know why this is happening?

I have a user that is unable to open Firefox. When she tries, she gets a popup that says Firefox is already running, but is not responding. I have followed the troubleshooting guide, but I am still having this same issue. I uninstalled, and reinstalled Firefox twice with fresh downloads from the Mozilla website. We are still having the same issue. Unless I close Firefox through task manager, the window will keep popping up.

Any assistance will be greatly appreciated.

hi team,

I'm able to intercept traffic using firefox and burp suite successfully but that my HTTP request got redirected to somewhere like https://www.google.com/search?client=firefox-b-d&q=hi&fcbz=1 and I got an error in firefox

please solve it

I am working on development of a SaaS platform that will use a 3rd party chat bot for customer support. Enhanced tracking protection blocks the bot.

If I click the shield and use the toggle to turn off ETP the bot loads. So far so good. But we don't want our users to have to click the toggle every time they want support.

So I figured I would add exceptions to ETP. When I click the shield to see what is being blocked I see the bot URL. When I add the URL to the enhanced tracking protection exceptions whitelist the bot is still blocked. I also added our URL to the list. Still being blocked. I would expect to be able to see the bot if our URL and the blocked URL are both on the whitelist, but I don't.

Is the exceptions list working as intended and not meant to do what I think it is meant to do? Am I missing settings that I need to use differently? Any help appreciated. (Sorry, I can't do screenshots because we're still in development)

Hi - Suddenly after using Firefox for many years I cannot open several of my financial-banking sites on my laptop. After entering the password, the browser goes back to the log-in screen. Starting again repeats this circle. I have tried turning off enhanced tracking but there is no effect. This problem occurs on these sites: new.alterna.ca, alternabank.ca and motivefinancial.com. Oddly enough, easyweb.td.com still works to access my account. On my android mobile, logging in with Firefox works fine on all these sites. Can you help me resolve this issue? I don't want to have to start relying on Edge or Chrome! Paul Thomson

Facebook, logging in with wrong user despite the proper credentials being given while using Firefox 109.0, Win 10, Lenovo Ideapad 5 PC.

Only since upgrading to ver 109.0.

Can we move sidebar to bottom? I am interested in using a Find and Replace addon and have it snap to the bottom and appear where the vanilla Ctrl+F find bar appears. I know there is no GUI option to do this as described in (https://mzl.la/3vUbsmq) which only offers left/right but could there be a way to do this with userchrome css? I would have no idea where to begin in coding such a thing.

Thanks

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.