We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The controls like "file" "edit" etc... are not clickable and do not work!

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

kengisch
kengisch
more options

I am unable to physically "push" the File, Edit, View, History, Bookmark, Tool, or Help tabs in the menu bar of my mozilla. All the other solutions say to push "help..." but I CANT PUSH HELP!!! its there, I see it, but when i got to click on it it doesnt open! Same with the other options. In order to close out of firefox I found out if I push ctrl Q it will shut it, but I don't know how to fix this problem. Please help!

I am unable to physically "push" the File, Edit, View, History, Bookmark, Tool, or Help tabs in the menu bar of my mozilla. All the other solutions say to push "help..." but I CANT PUSH HELP!!! its there, I see it, but when i got to click on it it doesnt open! Same with the other options. In order to close out of firefox I found out if I push ctrl Q it will shut it, but I don't know how to fix this problem. Please help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.