Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

How to stop ??? in messages

Thunderbird Languages
Leo.Levosky1 replied 23 minutes ago
Leo.Levosky1
Leo.Levosky1

Since updating to the latest versions of TB I keep seeing ??? in messages. When I search in Firefox it says to change message encoding using an option under the view menu. But I can't find such an option.

Can someone please tell me how to fix this?

Thanks.

Since updating to the latest versions of TB I keep seeing ??? in messages. When I search in Firefox it says to change message encoding using an option under the view menu. But I can't find such an option. Can someone please tell me how to fix this? Thanks.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Check you have the following set up:

Settings > General 'Languages & Fonts' click on 'Advanced' button 'Fonts for' You need to set up both 'Latin' and 'Other writing Systems' to use identical settings.

Example images below.

Please confirm you have set up both 'Latin' and 'Other Writing Systems'

Leo.Levosky1
Leo.Levosky1 Question owner

Thanks but I'm totally confused. I don't have an advanced button.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.