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Error when Uploading zip backup file

  • 4 replies
  • 0 have this problem
  • 28 views
  • Last reply by david

contact1183
contact1183
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When I try to upload zip file to restore emails from CPanel backup zip file I get this error (see attached).

When I try to upload zip file to restore emails from CPanel backup zip file I get this error (see attached).
Attached screenshots

All Replies (4)

david
david
  • Top 10 Contributor
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The backup on cpanel may have been done while Thunderbird was running. My suggestion is to unzip the file and manually copy the profile components. If unsure, post screenshot of thunderbird profile after the unzip.

contact1183
contact1183 Question owner
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Backup zip file is create manually on Cpanel... It's not created with Thunderbird. Is it possible to restore that zip file with Thunderbird?

Idil Mohamed
Idil Mohamed
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contact1183 said
Backup zip file is create manually on Cpanel... It's not created with Thunderbird. Is it possible to restore that zip file with Thunderbird?

Modified by Idil Mohamed

david
david
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No, I suggest you unzip the file, and then locate thunderbird profile. You may have to manually copy the components. cpanel backups are usually for the online components, so you may need to post a screenshot of what you are seeing.