Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

wagstoo
wagstoo
more options

Every time I click on something, as it is loading Firefox hangs. If I click anywhere on the new info, Firefox crashes. Overall Firefox runs slow. I have refreshed Firefox a few times and tried to get rid of items I no longer use. What else can I do? Using laptop running Windows 7, thru my phone as a hot spot on Verizon network, home page is MSN.

Every time I click on something, as it is loading Firefox hangs. If I click anywhere on the new info, Firefox crashes. Overall Firefox runs slow. I have refreshed Firefox a few times and tried to get rid of items I no longer use. What else can I do? Using laptop running Windows 7, thru my phone as a hot spot on Verizon network, home page is MSN.

All Replies (2)

Colin Bouwer
Colin Bouwer
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


And post those crash reports.